Webex Teams Showing Offline No Internet Connection

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Webex teams showing offline no internet connection

Whether you're experiencing an issue with the app or are curious about the service status, use the Health Checker to confirm that Webex services and connections are okay. Test results show the status of the cloud, not your connection to the cloud.

Webex Teams Showing Offline No Internet Connection Free

Teams

  • Internet—Health Checker makes sure that your computer is connected to the Internet.

  • Server Connection—Health Checker confirms that the Webex app can connect to the Cisco Webex cloud components. Click Test to verify if your computer can reach the cloud servers. If all services are accessible, a green check mark appears. If a service connection fails because of a rejected certificate, a red stop sign with a link for more information and a list of affected components appears.

  • Cloud—Health Checker gets the status of the Cisco Webex cloud from https://status.webex.com. If there's an outage, the color of the Cloud section turns orange or red, depending on the severity of the outage. Click status.webex.com to get details about any system issues or outages.

  • Phone Services—Health Checker tests the connection of your phone services, such as VDI soft phone server, desk phone server, and voicemail server. Click Test to verify if your phone services are connected. If phone services are accessible, a green check mark appears. If a service connection fails, a red stop sign with a link for more information appears.

  • Outlook Integration—Health Checker tests the Windows registry status, which verifies the integrity of your existing registry, the presence status for Webex, and the service status based on the connection to the Outlook Integration. If there's an outage, the colour will change depending on the severity of the outage. You can click Reset Integration to force the Outlook registration again in the event of a failure, and click Refresh to check the registry status after a reset. A partial impact indicates another application you're running is also registered with Outlook.

Webex Teams Showing Offline No Internet Connection

Internet

Webex Teams Says Offline No Internet Connection

Webex

Webex Teams Showing Offline No Internet Connection Online

According to your description, seems the issue is related with your network connection. So we would like to suggest you to connect your system with Open network (make sure firewall or Antivirus off) and check the result. If the same issue occurred in Teams client app in open network, clear Teams cached by follow the below steps. Webex is your one easy-to-use and secure app to call, message, meet and get work done. Meet Host video conferences with HD video, audio and screen sharing.